Telstra's in-house legal team develops 'digital front door' for legal requests

The EngageLegal app will improve lawyers' capacity to concentrate on complex tasks like strategic counsel

Telstra's in-house legal team develops 'digital front door' for legal requests

Telstra’s in-house legal team has developed an app that will serve as a ‘digital front door’ for legal requests.

Christened Engage Legal, the app aims to improve the capacity of lawyers to concentrate on complex tasks like strategic counsel and negotiation, facilitating productivity. By completing a guided questionnaire that touches on all possible scenarios, Telstra employees can pass information to the legal team, and the information will be used to direct clients to a suitable resource – either an automated self-service or a lawyer.

The telco provider has tapped legaltech startup Checkbox to support this initiative.

“Like their professional services counterparts, legal teams are transforming, and having a tool which is intuitive is a defining characteristic to ensure it’s used by both the legal team and their business clients,” Checkbox CEO and co-founder Evan Wong said.

Telstra has utilised the Checkbox business process automation platform for self-service tools such as NDAs, variation and novation agreements, and memorandums of understanding. The company is also looking to automate more complex agreements like tech procurement contracts.

The legal team also intends to automate responses and instructions related to common questions regarding the legal process or issues.

“As Telstra Legal takes an increasingly strategic role in an expanding enterprise, Checkbox’s no-code process automation allows it to focus on the high-value and complex work, with the assurance the grunt work is being completed,” Wong said.

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