Over the past year, Tompkins Wake has continued to explore new legal technologies, process improvements, and learning to drive efficiency and responsiveness in the delivery of legal services.
The firm, which has more than 100 staff across its four offices, was the first in the country to adopt a legal automation platform for building bots to make delivery of its services more accessible, efficient, and seamless for clients. It also introduced an AI-software that enables clients to complete a legal needs assessment online before meeting their lawyer; a comprehensive document generator for providing customisable estate-planning documents for the private client sector; a legal app that provides lawyers mobile access to client information, matters, and time recording; as well new functionalities to its AdviSME website for SMEs. The firm’s latest innovation is the TW Drive, which contains interactive tools, automated legal documents, and other resources to support the NZ tech startup and venture capital ecosystem. The firm also uses HubSpot to manage and monitor its online presence and ensure it is providing useful and informative content to its website and social media feeds.