Chatbots allow faster access to free legal information and advice
Non-profit community legal centre Youth Law Australia (YLA) has collaborated with tech services firm Tata Consultancy Services (TCS) to develop artificial intelligence (AI)-enabled online chatbots that could potentially improve the efficiency of its web-based services.
YLA is a national community legal centre that provides free legal education, advice, referrals, and assistance to young people under the age of 25. The centre is among 12 non-profits in Australia that TCS has collaborated with as part of its Community Innovation Program. The program delivers more than $1m in in-kind services every year to help non-profits achieve their respective missions.
The chatbots developed by TCS allow YLA to deliver faster access to free legal information and advice through its LawStuff website and LawMail legal advice service. In a statement, TCS said that it ensured the chatbots are accessible from any device – whether tablet, desktop, or mobile – and compatible with a range of web browsers, as well as popular social media platforms such as Facebook. The tech services firm also said that the chatbots have in-built protections that guard against data hacking and identity theft.
Darshan Ravindranath, head of segment relationship at TCS, said that the chatbots provide a more engaging experience that ensures everyone using YLA web services gains access to help when they need it.
“As part of the United Nations Global Compact Network Australia, TCS is deeply committed to using its expertise to address inequality and fulfil human rights, particularly among society’s most disadvantaged and vulnerable people,” said Ravindranath.
