Over 80 percent of court users are satisfied with justice ministry services

Annual report notes ministry collected $261m in fines, reparations, legal aid debt

Over 80 percent of court users are satisfied with justice ministry services
New Zealand Ministry of Justice

According to the Ministry of Justice’s 2025/26 annual report, among respondents surveyed, 90 percent of jurors described their overall experience with the ministry as satisfying or better, while 83 percent of court users expressed satisfaction with its services and facilities. 

“We have made tangible progress in improving access to justice, strengthening the performance and sustainability of the justice system, and continuing to provide the services New Zealanders rely on,” said Andrew Kibblewhite, New Zealand’s justice secretary, in a news release. 

The annual report covered the ministry’s progress in terms of its priorities, its delivery of court and justice services across the country, its response to high service demand, and its advancement of a substantial work program throughout the justice sector. 

Justice ministry report highlights

According to the annual report, within the 2025/26 period, the ministry worked to: 

  • Facilitate nearly 970,000 events in the District Court 
  • Process around 600,000 criminal conviction history checks 
  • Process approximately 100,000 legal aid applications 
  • Process and grant about 60,000 civil enforcement applications 
  • Complete around 80,000 court transcription requests 
  • Process more than 16,000 interpreter requests for hearings 
  • Complete over 9,000 Māori Land Court and Māori Appellate Court applications 
  • Finalise more than 10,000 orders to help court users use their land 
  • Collect $261m in fines, reparations, and legal aid debt 

“Our staff work incredibly hard to build a more accessible, effective and resilient justice system while ensuring people can continue to access the services and support they need,” Kibblewhite said in the justice ministry’s news release. 

The annual report also highlighted the following achievements within the 2025/26 period: 

  • Court security screened almost 3 million visitors 
  • Contact centres answered more than 1.2 million calls 
  • The Central Registry processed over 158,000 applications 
  • Kaiārahi Family Court navigators supported more than 37,000 engagements 
  • Victim Support supported over 39,000 victims 
  • The Victim Assistance Scheme provided grants to more than 7,000 victims 
  • The Policy Group supported 42 bills through the House, 23 of which received royal assent 

“At the centre of this work is our purpose: strengthening people’s trust in the law,” Kibblewhite said in the annual report. “Trust is built when justice services are accessible, timely and effective, when people can rely on the institutions that underpin New Zealand’s democracy, and when those affected by crime and harm receive the support and protection they need.” 

More Ministry of Justice news

Here are some other recent news stories involving the justice ministry. 

A recently released consultation paper covered draft amendments to court rules to prepare for the implementation of Te Au Reka, a joint initiative of New Zealand’s judiciary and justice ministry, in the District Court (including the Youth Court) and the High Court. 

The justice minister appointed eight inaugural members of the Firearms Licensing Review Committee, launched under the Arms Act 2026, for initial 18-month terms beginning on 31 August 2026. 

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