Chamberlains Law Firm

Chamberlains Law Firm
Innovative Firms 2020

Chamberlains Law Firm, a fast-growing full-service law firm with offices in Canberra, Sydney, and Newcastle, has experienced significant growth over the past year. It recently acquired two law firms, saw a 40% increase in headcount, and expanded its service offering to include insurance, injury and compensation, and family law.

A number of innovations implemented by the firm include:

  • adding five new areas to its in-service offers, enabling the firm to look after its clients whole development lifecycle;
  • launching a new tech suite to enable its staff to work from home, amidst the current circumstances with all non-essential businesses shut down;
  • designing and implementing Chamberlains.Subscribe, a fixed fee general retainer model to provide low cost regular legal advice across a range of areas;   
  • hiring a senior associate and opening a satellite office in Perth;
  • launching an in-house telemarketing department, to advice and inform clients on their different legal options;   
  • adding a live chat function to its website; and  
  • launching a new billing option for clients with a fully integrated debtor management system.   

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