Agencies are collaborating to support responsible AI adoption in the public and private sectors
The government has introduced new guidelines to ensure the responsible adoption of artificial intelligence (AI) in the public sector.
Minister for Digitising Government, Judith Collins KC, released the guidance, which outlines expectations for agencies integrating AI into their operations.
Collins emphasised the potential of AI to improve productivity and enhance public service delivery while maintaining transparency, accountability, and trust.
“Use of AI technologies to improve public services is a priority for me, and this guidance will enable its safe and responsible uptake,” Collins said.
The guidelines form part of a broader framework designed to help government agencies adopt AI safely while maximising its benefits. According to Collins, AI can streamline processes, reduce wait times, and improve frontline service delivery, leading to better outcomes for New Zealanders and cost savings for the government.
The Government Chief Digital Officer (GCDO) is leading efforts to support the trusted and secure deployment of AI technologies. Recently, the GCDO released the Public Service AI Framework, which provides a structured approach for integrating AI within public agencies. This framework complements the Responsible AI Guidance for the Public Service, which establishes best practices for ethical AI implementation.
Recognising the broader implications of AI, the GCDO is working with the Ministry of Business, Innovation and Employment to develop similar guidelines for businesses. This collaboration aims to encourage responsible AI adoption across industries, fostering both innovation and economic growth.
“AI systems are evolving rapidly, and government policies, guidance, and use cases will continue to adapt alongside these advancements and public expectations,” Collins noted.
According to Collins, the guidelines reflect the government’s commitment to leveraging AI responsibly, ensuring that agencies can enhance service efficiency while mitigating risks. As AI technologies continue to develop, the government will monitor and refine its approach to align with global best practices and evolving public needs.