Over 80 percent pleased with restorative justice conferences: victim survey

Report recommends more in-person meetings, better preparation and follow-up

Over 80 percent pleased with restorative justice conferences: victim survey

The Ministry of Justice’s most recent survey of restorative justice victim satisfaction in New Zealand has revealed that 84 percent of participants were at least fairly satisfied with the overall restorative justice experience, up five percentage points from 2023. 

In a news release, the justice ministry noted that restorative justice conferences are voluntary, structured, facilitated, face-to-face meetings. Participants include victims, offenders, support people, community representatives, interpreters, and others approved. 

The latest restorative justice victim satisfaction survey found that, among respondents: 

  • 75 percent felt better due to the experience, the highest result since monitoring started in 2011 and up from 67 percent in 2023 
  • 82 percent would likely recommend restorative justice to those in similar situations, down slightly from 84 percent in 2023 
  • 82 percent were pleased with a restorative justice conference attended 
  • Satisfaction levels were especially high among those referred due to family violence offences 

This survey reflected insights from 334 participants in restorative justice conferences between 1 January 2024 and 31 December 2024. The justice ministry scheduled the next biennial survey for 2027. 

Recommendations

The report recommended that restorative justice providers: 

  • Support and invest in the continued use of in-person conferences if possible, since in-person meetings tended to lead to higher satisfaction and stronger perceptions of feeling prepared and heard 
  • Improve facilitator training and consistency to address rising concerns regarding facilitator control and effectiveness 
  • Enhance trauma-informed victim preparation and reassurance to help with nervousness, particularly among women and younger adults 
  • Add clear follow-up protocols to support closure and satisfaction 
  • Focus on offender sincerity, which influenced how beneficial the experience felt 
  • Promote meaningful offender engagement and screen out performative participation
  • Monitor demographic trends and age-related differences, given that positive impacts and willingness to recommend tended to increase with age 

More on restorative justice

According to the report, the restorative justice process seeks to: 

  • allow offenders to apologise and acknowledge the harm they caused 
  • foster accountability for criminal offending 
  • reduce reoffending 
  • promote understanding 
  • repair the harm to victims, their whānau, and the community, if possible 
  • enable victims to voice the impacts of offending 
  • help everybody involved heal 

The report explained that the facilitator weighs the safety of the restorative justice process at each step. After a conference, the facilitator reports to the judge what happened and whether the participants reached any agreement. The judge then considers the report when sentencing. 

In New Zealand, the restorative justice process occurs through the police adult diversion scheme or by referral from the District Court after an offender’s guilty plea. The report noted that the justice ministry contracts 21 community-based providers to offer restorative justice services across the country.