Justice ministry’s long-term insights briefing lists six areas for court improvements

Strategic choices for decision-makers cover unmet legal need, structural reform, AI

Justice ministry’s long-term insights briefing lists six areas for court improvements

The Ministry of Justice has announced the publication of its second long-term insights briefing (LTIB) on the future operation of courts and justice services, which has been tabled in Parliament. 

According to a media release from the justice ministry, the LTIB identifies six strategic choices for decision-makers to ensure that courts can be more accessible, efficient, and resilient over the following two decades. These strategic choices are: 

  • whether to look for ways to tackle unmet legal need, specifically where costs prevent people from accessing justice 
  • whether to introduce structural reforms to the court system 
  • whether to significantly increase navigation and support for users of court processes 
  • whether to consider more ambitious ways to utilise artificial intelligence (AI) 
  • whether to use remote participation more 
  • whether to shape the future court workforce more actively 

The justice ministry added that the LTIB also covers: 

  • costs, user experience, and trends like the country’s growing, ageing, and diversifying population 
  • other opportunities and challenges potentially impacting future court operations, as well as the support level required when availing of justice services 
  • suggestions for future thinking and work 

However, the justice ministry noted that the LTIB includes no policy recommendations. 

“Our latest LTIB provided the chance to look ahead and talk with a wide range of people about what they believe matters for the future operation of the courts and justice services,” said Andrew Kibblewhite, secretary for justice, in the media release. “We particularly welcomed the insights of those with experience of the courts and justice services.” 

Public consultation

In its media release, the justice ministry discussed the public consultation relating to the draft LTIB. 

“It was heartening to see feedback on the LTIB indicate that New Zealand’s courts and justice services generally work effectively,” Kibblewhite said. “However, there were concerns about the timeliness of justice, and that the court system is under-resourced and over-burdened.” 

In the media release, he noted that the consultation: 

  • found that the draft LTIB singled out the appropriate areas for decision-makers to address in the future 
  • highlighted accessibility and victim experience 
  • identified the complexity of navigating justice services as an access-to-justice barrier 

Kibblewhite added that the consultation sought simpler court processes and increased in-court support. 

In its media release, the justice ministry explained that future adjustments arising from the LTIB would entail discussion with the government and the judiciary.