Proposed framework will include formal complaints and disciplinary process
Tama Potaka, associate minister of housing, has shared a plan to introduce a government-backed framework that includes an independent Residential Property Managers Disciplinary Tribunal to handle complaints transparently and consistently and hold property managers accountable for wrongdoing.
A news release from the government announced that the proposed regime will also include a dedicated Residential Property Managers Regulatory Authority.
“Many in the sector support a light-touch model that lifts standards without overburdening the industry,” Potaka said in the news release. “This strikes that balance.”
The government explained that the planned framework will:
“I have heard concerns from across the sector about poor practices and mishandling of funds,” Potaka said in the release. “These changes put in place the basic safeguards people expect, including stronger protections for client money and a clear way to raise complaints.”
“This represents a significant step forward for the rental sector overall — strengthening professionalism, accountability, and confidence across the board,” stated a news release from the Ministry of Housing and Urban Development.
“When the system works well, it delivers better outcomes for tenants, greater certainty for landlords, and a more stable housing market overall,” Potaka said in the government’s news release.
He added that the proposed government-backed framework aims to:
“A well-functioning rental market depends on trust,” Potaka said in the news release. “Landlords need confidence their funds and assets are being managed properly, and tenants need to know they can rely on their residential property manager to act lawfully.”
The government noted that helping the rental sector perform better is part of broader efforts in connection with housing stability and economic growth.
In its news release, the government shared that work is in progress to legislate these proposals. The government said it expects to release additional details in due course.
“Timing for introduction of a Bill will depend on the government’s legislative priorities and the availability of drafting resource,” stated the news release from the housing ministry. “The government has a busy legislative programme for the rest of this term.”
