The Groodle will assist clients at the firm's Cairns office
Therapy dog Charlie has joined the Travis Schultz & Partners (TSP) team.
The Groodle, who started in October 2024, supports clients at the firm's Cairns office. She finished five weeks of live-in training with Therapy and Support Animals Australia, and is set to get her formal therapy dog certification after turning one year old this year.
"Navigating a legal matter can be overwhelming for people already dealing with pain, trauma or disruption to their lives. Charlie helps make that process feel safer, softer and less confronting", partner Beth Rolton said.
The firm decided to bring Charlie in after hearing reports of support animals who had helped clients through psychological issues. The firm said that Charlie was already "changing the way clients experience legal support".
"With clients now actively asking whether Charlie will be at their meetings, it’s just one of many signs that her presence is offering real, measurable support", Rolton said.
Charlie becoming a member of the TSP team is a rarity given that the majority of professional workplaces are still pet-free - especially law firms. However, according to Therapy and Support Animals Australia founder Nikki Bignell therapy dogs are increasingly recognised as growing assets in trauma-informed spaces.
"Interacting with therapy dogs has been scientifically shown to reduce cortisol – the stress hormone – and increase oxytocin, which supports emotional bonding and a sense of wellbeing", Bignell said. "In a legal setting, where many clients are navigating complex trauma, a dog’s calm, non-judgmental presence can help regulate emotions, reduce anxiety and ease symptoms of PTSD and psychological distress. Importantly, they help rebuild trust –laying the foundation for healthy human connection during what can be an emotionally challenging time".
She explained that therapy dogs were helpful to trauma survivors who struggled to verbalise their emotions.
"Many trauma survivors find verbal communication difficult. A therapy dog shifts the focus, creating a safe, non-confrontational space that brings people into the present moment. This gentle support can invite more meaningful interaction, without pressure or expectation", Bignell said.
TSP managing partner Travis Schultz said that the firm was likely to bring therapy dogs into its other Queensland offices.
"Charlie may not be a lawyer, but she plays a powerful part in helping people feel safe, seen and supported. It’s something we’re proud to offer, and we’re already seeing the difference it makes. She’s even earned her own team profile on our website – a small gesture that reflects her role in making a difference for our clients", he said.
